Can’t open a map. Spinner never stops loading


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Can’t open a map. Spinner never stops loading

Sometimes we have clients who can log into Elements, but when they try to open or create a map the diagram editor tab opens but spinner never stop loading.  This may be because the Google Firebase Database that we use for diagram replication across users is being blocked by your corporate firewall.

Please run  https://www.firebase.com/test.html which will create a diagnostic log that you can send to us  success@elements.cloud and also to your IT Department.

Google Firebase overview

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