Billing / payment


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Billing / payment

When you upgrade a Space to Pro or enable the Integration with Salesforce, the costs are charged on a daily basis to a credit card, at the end of the month. If  you downgrade a Pro Space to Free, the charges are applied to a credit card immediately.

faq

 

 

Payment

How is Pro billed?

Charges are invoiced at the end of the month in arrears based on the licenses and calculated on a daily basis.  It is charged to a credit card held on file against the Space.

What payment types are accepted?

Credit and debit cards: Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

How do I add/update my card

In the Space Management app, select Billing on the left menu.

How do I delete my card

You need to replace the card with another valid card.

What currencies do you charge in?

US Dollars.

Why do you need VAT/Tax number

If this field is entered then we can calculate the tax correctly. If in UK you are charged 20% VAT. If you are a VAT registered organization you can claim it back. If you are in the EU and you put in a VAT number, you will not be charged VAT. If you do not, it will be considered a private purchase and VAT will be charged at the appropriate local rate (from 17%-28%). If you are from anywhere else in the world you will not be charged VAT.

What format is the VAT/Tax number

Do not enter the “.” or “-“.

What if it is a personal purchase

Enter “Personal” in the Company field and leave the VAT/Tax number field blank.

What happens if you cannot charge the credit card (expired, maxed out)?

If a payment fails, you will automatically be emailed. After 3 days, the charge is re-tried. If fails, then you are emailed again. After another 3 days, we will retry for a final time. If that fails then your Space is suspended, and the Space can no longer be accessed until it is unsuspended.

How do I unsuspend / unlock my suspended Space?

You go to the Billing page and enter valid credit card details. You can then click the button to pay the outstanding balance and it will automatically unsuspend the Space.


Calculating charges & invoicing

How is the invoice calculated

At the end of the month, the invoice is calculated on a daily basis for all Editors and the Integration with Salesforce licenses.

What happens if we downgrade a Space

When a Space is downgraded an invoice is generated and the card is charged immediately for the day used.

What happens if I switch Editors to Viewers

When a Space is downgraded an invoice is generated and the card is charged immediately. The invoice is calculated based on the licenses for the days activated.

How are Integration with Salesforce costs calculated

The costs are based on the number of users in the Salesforce Org that is connected to the Space at the end of the month.

What happens if we disable the Integration with Salesforce

If you have enabled the Salesforce Config Manager you will be billed the number of days used on the invoice at end of month.

What happens if we add new Salesforce users mid-month

The costs are based on the number of users in the Salesforce Org that is connected to the Space at the end of the month.

How to I get an invoice?

Invoices are viewed and downloaded in Space Management app.  Select Billing on the left menu and the PAYMENT HISTORY tab.

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